[ Frequently Asked Questions ]
Got questions? We’ve got answers! We’ve put together all the details about how we work, what to expect, and everything in between. Find out how we can start telling your brand’s amazing story.
What Services Does CSM Offer?
Creative Stories Media is a full service marketing agency. We offer videography, photography, website design and SEO management, graphic design, copywriting, public relations, and social media.
What is the process when working with CSM as a new client?
When you first connect with us, you will have a call with Rachel to discuss your marketing needs and areas of focus. The next step is to have a call with team members who handle your specific area of needs. Each call is approximately 30 minutes. We will then send you a proposal and when you decide to move forward, we will bill you 50% of the initial charge. The other 50% will be due 24 hours prior to the first project start date.
How long will it take to get any videos or photos back?
Photography and Videography takes about a week to complete. The turnaround time is dependent on the time it takes our clients to review unedited photos and choose the ones they would like finished.
How long does it take to get a brand kit completed?
A brand kit can take anywhere from 1-2 weeks after initial consultation.
How long does it take to receive a finished website?
Website turn around time will depend on how many pages clients need their websites to have and the type of content needed. If our clients have all their assets ready, turnaround time is generally two weeks.
Can I work directly with one of your talented contractors?
We understand that sometimes clients get super attached to specific team members and may only need their services and are tempted to work directly with them. However, this goes against our policies and doing so can lead to legal ramifications. CSM is here to help you but we also need to protect our brand.
Do you offer drone footage?
Absolutely. Dave Berry is an expert videographer and is happy to offer drone footage to those in need.
Where are you located?
CSM is located in Temecula California, but we work with clients all over the world and are more than happy to travel to you when needed.